FAQs

What is your standard delivery time?

We aim to deliver within 5 working day if using our standard delivery, 1st class delivery is usually delivered within 2-3 working days from your order, a next working day service is available for orders placed before noon (weekend orders dispatched on Monday).  These delivery dates are not guaranteed, but serve as a good guideline.

Do you offer delivery outside the UK?

Please contact us before placing your order so that we can advise on delivery costs.

I have received my oil and it is cloudy / solid, is something wrong?

The oil is just cold, each oil will set at a different temperature, once it has been brought back to room temperature the oil will clear with no change in flavour.

How do I get the cork out of the bottle?

Most of our bottles use natural cork, therefore care must be taken when removing the cork, the best way is to score round the wax seal and then gently twist out the cork. If it feels like it may break or does break, please use a corkscrew to extract.

How long will the oils and vinegars last?

Please see the best before date on each bottle, typically this ranges from 6 month to a year.

How should I store my oils and vinegars?

They are best stored somewhere cool away from direct sunshine.

The item that I have received is damaged

Unfortunately accidents happen, please report the item as damaged within 48hrs, emailing us a photo and we will endeavour to remedy the situation.

Returns Policy

If you wish to return a purchase that is not faulty in anyway and is still in its original purchase condition, we will happily refund your money or exchange this product if you inform us within 7 days following the delivery of your goods. In this event, the products must be returned to us in good condition. We will make reimbursements within 30 days of cancellation. Any product returned must be within its original packaging. Unfortunately we cannot pay for the delivery charge of unwanted products.

Is it possible to collect my order?

Yes collection is welcomed, we do require a minimum of 1 days notice to ensure that your order has been bottled, all items will be left in the farm shop.

Can I submit my favourite recipe?

Of course, all recipes gratefully received, and every month we will publish the best / most unique.

I have still not received my item

Please check our delivery confirmation email, and if the date has passed please contact us so that we can track it for you.

When I place items in my basket, they do not appear?

Please check that cookies are enabled as this allows the basket to remember what has been placed into it.